Other 3PLs make promises in marketing. We make them in contracts. Every new client agreement includes these four guarantees — and a pricing mechanism that actually pays out when we miss.
PDF available after legal review — coming soon
If we lose it, we cover it — at your wholesale cost.
If we lose your inventory, we cover it at your wholesale cost. No paperwork warfare. No "we'll investigate for 90 days."
Pick or pack wrong — we refund and reship.
For every pick or pack error, we refund the full order and reship at our cost. If our monthly accuracy drops below 99.8%, every client gets a credit equal to 1% of that month's fulfillment fees.
2 PM CT cutoff — or we refund the shipping fee.
Orders received before 2 PM Central Time on a business day ship the same day. If we miss the cutoff, we refund the shipping fee on that order.
Unloaded, counted, live in inventory — within 2 hours.
Your inbound shipments are unloaded, counted, and live in your inventory within 2 hours of arrival at our dock. If we miss the window, we credit the inbound handling fee back to your next invoice.
Fast resolution is part of the guarantee. Every claim is acknowledged within 1 business hour, investigated within 24 hours, and resolved within 72 hours.
Wrong item, missing unit, shipping delay, receiving slowdown — detected via customer complaint, inventory audit, or our reporting.
Open a ticket in your client dashboard or email claims@shipprephouston.com with order number or shipment ID.
Pull camera footage, scan logs, or ship timestamps. You get a full write-up within 24 business hours.
If our error, credits/refunds post to next invoice automatically. No push-back. If not our error, we explain why and help route the claim correctly. Goal: 72-hour resolution on every claim.
Get a custom quote in 60 seconds. Talk to a real person — not a chatbot, not a form-filler. Start shipping within 14 days.